Occasionally (not often) we get it wrong. But mostly we get it right!
See what comments we have received from our
Internet customers around Australia and overseas:
Wendy W (a celebrant from Perth) is now a fan of the Chiayo StagePro!
Hi Mia and Roy.
I've been meaning to let you know... Remember the wedding for 180 people I mentioned I was doing with the new Chaiyo?
I got an email from the very happy groom - everything had gone very well. The venue in the Swan Valley is however, right on the flight path to Perth airport. Just as the bride was saying her vows a plane was coming in overhead to land! Yet apparently all 180 guests still heard her vows. I reckon if the Chaiyo Stage Pro can take on a 737 coming in to land it's a pretty good recommendation : Feel free to use it or pass it on!
Hope all is well with you
Cheryl ordered her Chiayo Focus portable PA system on Monday. It was delivered to country Victoria on Tuesday!
Hi Mia. Thank you so much for all of your assistance.
The package arrived on Tuesday, unbelievably efficient.
Now my challenge is to work it all out - that will be fun!
Thank you again.
Les said it all!
Hi Roy, Megaphone has arrived safe & sound. Many thanks for your help!
Great to do business with someone who understands customer service. Cheers, Les
A gift-packed Bodhran for David's wife in Semaphore Park S.A.
G'day thanks for despatching the Bodhran drum promptly.
It arrived the day before my wife's birthday and she appreciated having it on the day. thanks again. DE
Rebecca received her Irish Whistle pack in less than 24 hours
Hi Mia, Just wanted to email you and say what a fabulous experience I've had with Merrylands Music. From calling you out of the blue yesterday, to your stocking the product I wanted for a birthday gift tomorrow, you took payment over the phone, then arranged for an express post pack to be delivered today. I will definitely be recommending you to my Music teacher husband and all of his colleagues at school.
Sue had her megaphones in Goonellabah within 19 hours of her order.
Good morning Roy and team. Your service is incredible swift, friendly and helpful.
The sirens (Sue meant megaphones!) arrived by 9am this morning - thank you so much. We received what we ordered and they work extremely well and suit our needs.
Many thanks once again - you exceeded my expectations. Regards always - Sue
This huge mining company is becoming a repeat customer of Merrylands Music!
Hi Mia, Thank you for the delivery of the Chiayo Coach to our company last week. It was received in time and ensured our event was a great success.
The customer service from you and the rest of the team at Merrylands Music was appreciated. Due to the success, we are after purchasing two more units, is that a possibility?
Gayle's comments on her purchase of her Chiayo Focus portable PA speak for themselves!
I picked up the Focus system today and I guess that was you who was also in the shop! What a fantastic little system.
I would just like to commend Mia for her professionalism, knowledge and assistance whilst serving us today. She was very pleasant and customer focused.......what an asset to your business. Thank you Mia....well done!
David is very happy with his Chiayo Challenger Portable PA and with our prompt service also!
I had cause to purchase a portable PA system for our local Chamber of Commerce. After trawling the internet
I found a number of providers. I selected three and made my inquiries online. I had just one response!
Roy Hilton from Merrylands Music clear and concise communication stated to me, I was dealing with a very real
person who knows his business. Once the order was placed, the great communication kept coming with clear timing.
Once the goods were ready and payment was received, Roy continued the great work to make pickup as easy as possible.
The whole process was easy. I am very passionate about customer service and when I get service from Merrylands Music which was beyond my expectation, I remain hopeful for the majority of Australian businesses. They just need to pull their head out of the sand and see what the market wants and add value to the process. It is easy!
Well done Roy and the team at Merrylands Music.
David Waudby jp
CEO Macarthur and Liverpool Business Enterprise Centres
Lara emailed to let us know she received her "same day" delivery of THREE Chiayo iTalks.
Thanks Roy! Have just received and they work well : )
Jo is a Tour Guide and drives a bus. We fixed her up with a Chiayo iTalk.
The delivery arrived & I used it Sunday & it was fantastic.
I turned it off each time it was not in use & it lasted the whole day.
Thank you VERY much for your assistance
Pat is Principal of a Catholic Primary School in Sydney and she was pretty happy with both our service and the Chiayo Adventurer Portable PA we sold her for the playground.
Many thanks for your efficient response to my order for the P.A System. It is wonderful - Pat.
Dee was happy with the service he received - and that makes us happy too! Enjoy using your Zoom H4 Digital Recorder!
G'day Roy - Dee here from Goolwa SA just to let you know my Zoom H4 power supply and Ukulele arrived last week. Thanks for your reliable service - I will be visiting your site whenever we need instruments etc in future.
Leisa lives in Redland Bay (Queensland) and bought a Linley Metronome.
We’re happy to say that the metronome arrived today.
Thanks for your service, We’ll keep you in mind if we ever need anything else musical.
We had to apologise to her when the delivery took three working days instead of two, but Leisa didn't mind.
Janet is a Marriage Celebrant and purchased a Chiayo Celebrant Portable PA package from us. She is pleased with our service as well as the product
"Hi Tony and Roy I would like to thank you for the excellent service I received today, when I purchased my Chiayo PA system. I have now tried it all out and so far so good, I think it will be just perfect for me.
Kind regards Janet"
Andrew from the NSW Central Coast Chiayo Adventurer portable PA from us at our suggestion, and was very happy with it!
"As a presenter of customer service and business development programs – it’ll be refreshing to have a positive service story to tell my delegates and staff.
It is sincerely rare to experience service the way it should be – good old fashioned, sincere and honest effort to help a customer get the result they need – thank you. Wishing you every success."
AP from Quakers Hill bought a Chiayo Focus portable PA from us at our suggestion, and was very happy with it!
"Thank You - Great Product, Great Service, Fantasic Advise
Hi, Just wanted to express our sincerest appreciation for your service to us in selecting and supplying the right PA system to handle our needs. The unit we purchased handled our requirements with ease and assisted us to raise money for charity at our annual fund raiser. Your support is greatly appreciated."
Donna from the beautiful Sunshine Coast is happy she bought a Chiayo Focus portable PA from us!
"Roy, Just wanted to thank you for your advice, re our purchase of a PA system from yours. Simple and effective! It was perfect for a workshop we had recently with 70+ people each on the two days. Couldn't have managed without it....
Thank you so much...we'll certainly recommend your company to other groups/clubs/schools wanting a PA system"
Shelley from the USA was pleased with our fast turn around time for Missy Higgins sheet music
"I received the music in the mail today, much more quickly than expected. Great service! Thanks so much"
The bodhran arrived and it is great. Thankyou very much for your great service.
"Go raibh mile maith agat
Sam from the Illawarra area bought a tunable bodhran and likes it!
"Hi Roy. Just to let you know that the professional Bodhran arrived safe and sound in Dayboro on Monday. Its all the add says it is and more! Its a lot of drum for a very reasonable price. I am taking it to the Session on Wednesday night and I'm sure my fellow musos will be impressed. Thanks for your prompt processing of my order - much appreciated."
It is for a wedding! Thanks for all of your help! You have been great!
Laurie B from Washington USA bought a copy of Angels Brought Me Here
Roy... As a new celebrant I was putting off purchasing a PA until absolutely necessary and then along comes a wedding with 120 guests.
Like most people I turned to the net to source some information.
The service you provided, promptly answering my numerous email queries was excellent.
Your recommendations proved spot on with my purchase of the FOCUS 505 which I christened on Saturday.
The FOCUS was perfect for my requirements even down to providing background music prior to the wedding.
Also the hints you gave me on operating the system made my maiden voyage much smoother.
So thank you for a job well done.
Raymond R (Northern NSW) purchased a Chiayo Focus 505 portable PA system and was very pleased to say the least!
Hey Roy! The Godin arrived today, and is absolutely perfect :) Thanks again!Gerry H from Melbourne again!
An absolute pleasure to do business with you!
Gerry H from Melbourne purchased a Godin Multiac classical guitar and appreciated our service.
The stand arrived this afternoon - no jinxs! It's very good quality.
Thanks for the excellent service - feel free to use my comments for your testimonials - I will always support a creditable business.
Karen T from the Gold Coast did her Keyboard Stand shopping in Merrylands NSW and liked the service!
Thank you for the Birthday Greetings. I appreciate your attention and wonderful service.
Helen C from Western Australia appreciated our service on a Tony Bennett book
The book(s) have arrived! This is exactly what we wanted! Thank you for the efficient, personal service.
Nancy T from Cleveland Ohio was happy with the Man From Snowy River sheet music she ordered
Roy, (Missy Higgins book) Arrived this morning (Tues 10th) thank you. Clearly no Easter interruptions. Hard to imagine life without the net now, where you can find the single supplier of something on the other side of the world at get it delivered in a week!
PG is one of our many UK customers who bought from us and sampled our quick deliveries world-wide)
Hi Roy – package received and we are extremely happy…already playing around with the gear. The uni guys promised me they would get the payment to you asap.
Thanks for you service and look forward to further dealings,
RH purchased a RODE S1 mic and some other stuff on behalf of a University
"THIS GUITAR IS ****ING AMAZING! Holy shit! This is the best thing i've ever seen (i dont think my girlfriend would appreciate that).
Just writing to say, thanks for everything Roy, for being so helpful and getting it here!
by far the smoothest guitar i've played, and it sounds excellent through my Amp. Thanks again Roy, and thanks to Maton for making such a top notch guitar.
We are happy to have sold such an amazing guitar (a MS2000DX) to JM in Derry, Ireland.
The books arrived!!! :P just wanted to say thank you. have a nice christmas!! :)- Olivia xxx
Olivia had Missy Higgins' Sound Of White posted to Manchester, England, and was so happy, she sent me a kiss!
Hi again, Thank you for fabulous service on all purchases made at your store and also for your quick and friendly help. Great job - keep up the good work.
Cam added Irish bones to his earlier purchase of a bodhran
I do appreciate your most speedy reply and details. You deserve a medal!!!!
RA from WA was interested in an Ibanez Jetking
PA arrived OK – thank you for your great service!
Joanna from the Newcastle area bought a Yamaha P.A. from us in May .
Thanks so much, I have appreciated all your help.
Sandy G from Conneticut USA brought Angels Brought Me Here" in April
Thanx for the Pre and after sales service you guys have been great to deal with
NH in Tasmania loves his new Laney tube amp!
Thank you for all of your prompt replies! I appreciate your business and will tell others about your great service! Appreciatively, J... W.....
JW in Wisconsin,USA bought in Feb.
Thank you very much for the Sound of White book - I received it today.
Great service! I will remember you guys when / if I need more sheet music.
It's been a pleasure "speaking" to you on the e-mail.
RC - Melbourne
Thanks again and best wishes,
Thank you very much, I got the tuner today and It is great. I am having fun with it.
Rebecca (Long Gully, Victoria)
Thank you so much - that was quick! ........ Much appreciated! Great service - I found your site accidentally on the net and read some of the previous customer feedback - I would have to say I agree, the communication has been fabulous.
Yet another Missy Higgins book out the door... this one to RC
I very much appreciate your quick response to my email, and I will keep you company in mind for other needs in the future, and will recommend your company if I get the chance
We helped Tom from Papua New Guinea find a local supplier. Oh well - we can't win 'em all!
Case arrived today and i am extremely happy with both the case and the service you have provided !! I hope we can again do business some day.....
Stuart H from Melbourne bought a Maton 'Pro' case
Thanks again for takeing the time to look you guys know how to treat your customers -
We couldn't find the book that TM was looking for. But we tried hard!
Thankyou very much for your notice, for remembering me, and for such good customer service -
JL inquired about Godin guitars
I’ve had a couple of violin lessons now and am really enjoying the instrument I purchased there.
Thanks again for your help -
(Nicole bought a Suzuki violin outfit
I really appreicate the extra attention and will be recom your store to my mates -
SK - Weeping Demon pedal
Have a great week Thanks for the prompt reply, its unusual to get find small business which actually reads its email! Very impressed with your service!
Steve H - North Sydney
Thank you very much for the great service! I received the (sheet) music today.
Glenn D - another of our USA customers all the way from Maryland
Ok! Thanks a lot for getting back to me so quickly. Your speedy responses are awesome and greatly appreciated!!! Great customer service! -
Sara and Rick bought a book all the way from Erie, Pennsylvania USA
Thanks so much for your fantastic help - its an absolute pleasure doing business with you. I'll be sure to drop in and check out your store next time I'm out that way.
GW from Neutral Bay snapped up an accoustic bass guitar
THANK YOU for the extremely prompt delivery- the next day!!
Belinda (Sydney)- bought books
I actually ordered the dd20 from elsewhere but your service is 200% better. Thanks again for you awesome service.
JF from New Zealand purchased a Boss DD20
I was delightfully surprised by your email, it shows a confirmed dedication to customer service and was pleasantly received.
A - Sheet music inquiry
Thanks for you prompt response and the previously unattainable info – great! John G - Maton inquiry.
G,day Roy, As promised, the stands and filter arrived today in perfect order . Thanks for the prompt, efficient, and friendly service. Keep the catalouges coming. Merry Christmas to you and yours. Regards Glenn - Morwell (Vic)
Thanks for taking the trouble to take the photos for me, very much appreciated. I'll give it some thought though and let you know what I think. Thanks again for taking the trouble, very impressive service. John - Hobart Tas
I got the cube, its really excellent, thanks again Roy. NS - Mowell Vic
I would just like to send a big thanks to you guys for your extremely fast delivery of the two items mentioned and also for your great service. Thanks Heaps. Have a good day. RL - Bendigo
Thank you very much for your assistance. I must say that your store is now
my preferred choice for my music needs. Keep up the good service! - Julie C
I placed an order yesterday (I think it was yesterday) for the DM Blue Steels. The person told me the order would be shipped soon,
but would not arrive until tuesday or wednesday at the latest, due to the
long weekend, which was fine. They arrived today, sent by express post.
Thanks for the great service. Niall C
Thanks for your quick reply. I have ordered from your store before and, yes, you are quicker, give better service, good prices and very reliable. LK-High School music teacher
Thank you for the fantastic service and prompt delivery of our parcel - It is great to know that there is still some genuine and honest people in this world, who will help others. If you could see the look on my daughters face on Wednesday afternoon when the (keyboard) was delivered, it was like Christmas. Thanks once again and we will be recommending your business and keeping your
number handy for the next up and coming musician in the family. KM, Benalla Victoria
I must again thank you for your assistance, you have been nothing but very
helpful and I know that I won't have to go anywhere else for my music equipment in the future.- MM, Caringbah
Thank you so much for getting back to me so quickly... I will call first
thing tommorow morning to order. You guys are champions, thank you so much! - Michelle
Thank you for your quick service
Regards Lisa (Heathmont, Vic)
You are the greatest. Thank you. We called to make sure she our daughter got the keyboard, and listened over the phone from 8000 miles away while she unwrapped it. (She couldn't wait until Christmas morning). It has been a pleasure doing business with you.
A very merry Christmas to you and yours.
Jeff and Debbie Thomas - Seattle, Washington, USA
Just wanted to let you know that I received The Akai Chord Finder.
Thanking you very much for your business and such a smooth transaction.
Hope you have a wonderful Christmas!!!!
Best Wishes & Thanks. Kay - Reynella S.A.
Many thanks for the email and voice follow up. Very professional. Looking forward to receiving my keyboard. CC - Rouse Hill
Got the Maton on Thursday, played a gig with it last night and now have a weekly slot at that pub : ) The guitar is absolutely beautiful, and so easy to play. It made all the difference. Pretty impressed with the case too actually. Thanks very much for all of your help ( and the free picks) - OP - PERTH, WA
I bought knobs which i later found out that i couldn't use, i've exchanged them with another product and now i believe we are both happy. Thanks for the great friendly service. - Damien.
Thankz, you guys reply real quickly - TT
Just a quick note to let you know the tuner arrived today, thank you for the great service, it is greatly appreciated and I look forward to purchasing from your store again. MJ - Richmond NSW
We received the violin today and are absolutely delighted! Thank you so much for your help. I have no doubt that (my daughter) will do great things with it.
We are impressed with the service from Merrylands Music and I have passed on your website address to another 'musical' family at work.
Thank you again and will no doubt speak with you in the future. - R McC
Thanks heaps for following up on my enquiry. I am
very impressed with your level of service. $xxxx is the best price I have found so far, and I
really want to give you the business, particullarly
'cos your follow up has been so fantastic. - PW
Thanks for your prompt reply - looking forward to regular
'bargains'. - WM Qld
Thanks so much for all your trouble. It's much appreciated. Lindsay (Georges Hall, NSW)
Thank you for all your help and quick service thanks, Paul. (Mt Isa, Qld)
thank you for your quick reply. Nice to get good service. I will not hesitate in refering to other musicians up here. regards Michael A. (Gold Coast)
Thanks guys i like the supportr u have for your customers.. Pierre
Thanks again for info. It's great to find someone who actually knows what
they are talking about. - Ron.
Thank you for your quick response - Wendy
I love your website. It is so user friendly and it actually contains pricing and helpful info. Ruth M
The V amp just arrived and I wanted to say "THANKS" for your excellent, friendly service!! I won't hesitate to recommend you to anyone! Thanks also for the time you took to package it so well... I'm sure you'll be hearing from me again sometime! Cheers and have a great Christmas! - Paul S, (Bundaberg Qld) - V-Amp
The amp arrived on Friday, and I am very pleased with it, thank you very much, I would also like to thank you for your customer service, it has been excellent. Thanks for your time. I'm sure I'll probably buy from you again - Tom H (Tasmania) - purchased 100 watt Ashton amp
Thanks Roy....pleasure doing business with you. With service like that I'll be sure to contact you for more gear later on. - Matt H (Darwin NT)
I received the Maton guitar today at approx 9.30am.I am very happy with it, and I would like to thank you all up there for you prompt and great service you gave me on guitar details, photos and how quick I received it.I have dealt with another guitar dealer a few years ago in Sydney when I had purchased a Martin guitar and it took 6 weeks to get it. Keep up the great work!!! - Manny ( Melton, VIC) October
thanks for your help, your store rocks - Daniel H (Wollongong)
Thanks for the great service with this transaction. - C.A. (Warwick, Qld) Bought 2x Sennheiser 825 mics)
thankyou very much for your service and quick response..
ill get the money together and let you know soon - Greg
Thanx for your excellent and speedy reply.
Its a pleasure to not only get the information I was after, but also get some correct and logical advice. - Sam A )
I installed the pickups yesterday & they sound great! - Lee (Cairns)
- Happy Dimarzio customer
Hey Thanks for the fast reply, you're the first shop to do so.
- Keiran E - Ibanez inquiry
"Thanks for the fast reply" - Brett P. - Acoustic bass inquiry.
"Excellent, I love the deal, do me a favour and keep (me) a blue Ibanez RG170" - Sean R ()
Thanks for your assistance Roy, much appreciated. Looking forward to playing again.
Good to find a reliable music store locally which we will now use as the kids grow up.
We were using one at **** **** and were not at all happy with their service.
Thanks, Mike - purchased Ibanez Talman.
Thank you again for you wonderful service. Michael R - Maton inquiry
"Thanks for your help and service. I'm greatly impressed and look forward to doing business again with you in the near future. The amp arrived sooner than I expected and I appreciate your quick replies to all emails (something which made me decide to get the amp from you on the spot). Keep up the good work & Merry Christmas". Daryl
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